Knowledge Base What’s the difference between a PR69 coin and a PF69 coin? What’s the difference between “NGC” and “PCGS”? What are “certified” coins? Grading guide Is there an age at which you must start withdrawing from your IRA? Can my investments be delivered to me? What are the fees involved? What is the annual contribution limit? What products are IRA eligible? How do I set up a precious metals IRA? Why should I get a precious metals IRA? What is a precious metals IRA? What does “ER” mean for coins? What does “FS” mean for coins? What is a “Refinery”? What is “Purity”? What is a “Proof”? What are “Premiums”? What is the “Reverse”? What is the “Obverse”? What is a “Mint”? What is the “Mintage”? What is the “FV” or “Face Value”? What is an “assay”? What is a “troy ounce”? What does “random year” mean for coins? What is “spot price”? Why are the diameters of 1 oz coins and rounds different? How much is my coin worth? Can I swap the Starter Pack product for something else? Upcoming Product Releases Are your products authentic? What’s the difference between “UCAM” and “DCAM”? What’s the difference between a PR69 coin and a PF69 coin? What’s the difference between “NGC” and “PCGS”? Why doesn’t my American Eagle have a mintmark? Why does the 1 oz American Gold Eagle Coin weigh more than one troy ounce? Is it better to buy gold, silver, or both? What is “junk silver”? What are “certified” coins? What are the different types of bullion? Do you offer UPS shipping to Alaska and Hawaii? Do you ship to PO Boxes? Where do you ship orders from? What does “No Will Call” mean? Do you ship to US territories? How do I ship my buyback order to you? If my order includes an item on presale, will the in-stock items ship first? How do I choose my shipping method? How will I know when my order ships? Do I have to ship my order to my billing address? Do you ship internationally? What happens if my order is lost or damaged in transit? Will I need to sign for my package? How do you ship orders? When will I receive my order? Can I change my shipping address? Can you reinstate my order after it is canceled? What is the return process? How long does it take to get my credit/debit card or PayPal refund? How long do I have to wait for my USPS tracking to update before you will file a claim? My order was canceled because it was “UTLA.” What does that mean? My order was canceled because it was “high-risk.” What does that mean? My order was canceled because there was an issue with my address. What does that mean? How are bitcoin refunds issued? Why was I not sent my tracking number with my email notification of shipment? Why is there a spot price difference between your site and other sites? Why does it cost more to use a credit card? Do you price match? Do you offer a military discount? How can I purchase tax-free using a Reseller Certificate? What does “as low as” mean in reference to pricing? Why is the price in my cart different now that I’m ready to checkout? Why don’t the prices of your copper products fluctuate? When are my prices “locked in”? Do you offer discounts for certain payment methods? How do I lock in pricing? How are your prices determined? Why are similar products priced differently? Do you charge sales tax? How do I initiate micro deposits for eCheck (ACH) payments? How do I check out using an eCheck (ACH)? Why is there no money order option at checkout? Do you accept international payments? What will happen to my check if it arrives after I switched to credit card? What happens if I forgot to include my order number on the memo line of my check? How do I pay with Bitcoin? What forms of money orders do you accept? Do you take other cryptocurrencies? My Bitcoin order didn’t complete. How do I get my money back? Why is my Bitcoin Order Underpaid? Did my bitpay transaction go through? Can I change my payment method? When will I get the information to complete my paper check or bank wire payment? Why do you need credit/debit card information for paper check and bank wire payments? What is your check cancellation policy? What is bitcoin? How will I know if my payment was received? Do you accept Bitcoin payments? Do you accept ACH payments? Do you have minimum or maximum order sizes? Do you hold checks, cashier’s checks, and money orders? How do I place an order by paper check? How do I place an order by bank wire? What payment methods do you accept? Do you sell jewelry, scrap metal, silverware, notes, or metal shot? What products should I buy as a hedge in the event the dollar collapses? Why is it that only some items on your site are taxed while others are not? Do you offer storage options? Does the Military Discount apply to civilian employees of the military? Do you have an automated order system? What is gold/silver ratio? Why do you charge sales tax while your competitors do not? Do you have an affiliate program? Do you have a referral discount/bonus? Do you offer a military discount? How do I update my email address? What is the difference between a troy ounce and a regular ounce? What are the precious metals market hours? How can I order from you? How do I change my password? What if I forget my password? Do you ever do special promotions? Do you have any educational resources? Do you have a catalog? How do I open an account? Do you do appraisals? Can I clean my precious metals? Where can I get accessories? Can I modify my order? Do you have a return policy? Do you report my purchases to the government? Do you have any recommended products for new investors? Do you buy precious metals? Where are you located? Do you buy precious metals? Do you have a retail store? What is a “presale”? Is my financial and personal information secure?