At Wallace Precious Metals, we strive for 100% customer satisfaction. Items can be exchanged or returned within five (5) business days of delivery in accordance with our Market Loss Policy. To obtain a return authorization, please contact our Customer Service Department by telephone at (212) 391-2211, via email at info@wallacerefiners.com, or visit us on Live Chat. Our Market Loss Policy can be viewed on our Terms and Conditions page.