The Wallace Refiners Commitment to Accessibility

Wallace Refiners, Inc. is committed to making the products and services offered through our website and mobile apps accessible to meet the needs of all our customers.

We strive to meet online usability and design requirements recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.1 Level AA.  In order to measure our progress in meeting these requirements, our website and mobile apps will be tested on a periodic basis with passive technology such as screen readers and screen magnifiers, as well as other tools which may help us in providing the best accessibility possible to our customers. Due to the fact that our online presence is fairly new, we ask that you submit any requests in upgrading accessibility to so we may better serve all our of customers in equally informative fashion. If for any reason, accessibility becomes difficult for you, please contact us directly by phone so we may correct any errors in website usage and assist you with your order over the phone. Our direct phone number is 1-212-391-2211.

Wallace Precious Metals web accessibility initiative is an ongoing process, and we are committed to making continued improvements in the future.  If you are a person with a visual impairment or other disability and would like to send us feedback about accessibility on Wallace Refiners website or mobile apps, please contact us using one of the following methods:

  •  If you use this email address, please do not include your account or personal information.  We take the security of our website, mobile apps, and your customer data seriously.  If your feedback concerns your account, we ask that you communicate with us by calling us.
  • Direct Phone: 1-212-391-2211.  Our customer care center is open from 9:00 am to 4:00 pm, Monday through Friday (Central Time), and we have customer care representatives specially trained in assisting customers with accessibility matters.
  • Mail: 15 W 47th St # 101, New York, NY 10036