Knowledge Base General Do you sell jewelry, scrap metal, silverware, notes, or metal shot? What products should I buy as a hedge in the event the dollar collapses? Why is it that only some items on your site are taxed while others are not? Do you offer storage options? Does the Military Discount apply to civilian employees of the military? Do you have an automated order system? What is gold/silver ratio? Why do you charge sales tax while your competitors do not? Do you have an affiliate program? Do you have a referral discount/bonus? Do you offer a military discount? How do I update my email address? What is the difference between a troy ounce and a regular ounce? What are the precious metals market hours? How can I order from you? How do I change my password? What if I forget my password? Do you ever do special promotions? Do you have any educational resources? Do you have a catalog? How do I open an account? Do you do appraisals? Can I clean my precious metals? Where can I get accessories? Can I modify my order? Do you have a return policy? Do you report my purchases to the government? Do you have any recommended products for new investors? Do you buy precious metals? Where are you located? Do you buy precious metals? Do you have a retail store? What is a “presale”? Is my financial and personal information secure?