As per our Terms and Conditions, if you wish to make a return, you must contact our support team within five (5) business days of the delivery date.

The quickest route to resolution is emailing the Returns and Exchanges Department directly at info@wallacerefiners.com.

Please attach photos that clearly show the issue(s), so our Returns and Exchanges Department can make an assessment and determine the most appropriate course of action.

You may take these pictures with a digital device or smartphone. Putting your Order Number as the Subject of your email will expedite the process. Please include a brief message. If you would prefer a telephone call over a written response, please provide a valid phone number.

You may contact the Returns and Exchanges Department by telephone at 1-212-391-2211.