Please note that base shipping and insurance, on all Wallace Precious Metals orders over $99, is free (orders <$99 pay $6.99). Customers can utilize our free shipping method or may have the option to upgrade their shipping method upon checkout. We only ship to USA addresses (including PO Boxes and military addresses).[/basel_info_box]
We utilize a variety of carriers, with most orders shipping via USPS or UPS. Our Base Shipping method is our choice of carrier, allowing us to ship your order to you at the lowest possible delivered price. Depending on order contents, you may be able to upgrade your shipping method on the checkout screen.[/basel_info_box]
When mailing valuable precious metals, discretion and protection are key. Your products are securely wrapped in protective packaging, then placed in the shipping parcel along with packing material to prevent the products from shifting during shipping.
Please note: our return address and packaging do not give any indication of the valuable contents of the package, so you can rest assured that your packages will arrive safe and sound.
When you place an order at Wallace Precious Metals, you can track your order’s progress from the time of creation until your products are delivered to your doorstep. As soon as your order ships, typically within 1 business day of cleared payment, you will receive an email notification of shipment.
You can then follow along in your My Account area at WallaceRefiners.com. Our customers are fully informed of the location of their metals at all times between the package being picked up at our facility by the carrier and final delivery. You will know if your package will require a signature at delivery or not before finalizing your order at checkout.
More About Shipping Insurance
To ensure complete customer confidence, every single package we ship is sent with full shipping insurance. This means that in the extremely unlikely case your package is lost or damaged in transit, you will receive a full refund of the purchase price. Please note that our insurance policies only extend to packages in transit – once the carrier obtains a signature or completes the delivery confirmation, our coverage ceases. See our Terms and Conditions for full details.
When ordering from Wallace Precious Metals, you can be sure that your products are fully covered from our doorstep to yours. Please contact us if you have any questions about our shipping or insurance.